Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
Continue Reading »
Verizon Wireless took top honors among major carriers in Consumer Reports’ 2012 wireless subscriber survey, which is based on participation from over 63,000 readers. Sprint and T-Mobile were next in line, respectively, while AT&T, the second largest carrier in the nation, finished last of the big four. It’s important to note, however, that AT&T...
Continue Reading »
In this video from CEATEC 2012, we take a look at the Kyocera Urbano Progresso smartphone. While the handset sports a 4-inch WVGA OLED display, 1.4GHz dual-core processor, an 8 megapixel camera and Android 4.0 Ice Cream Sandwich, the key feature of the device is its Smart Sonic Receiver. Using tissue conduction audio technology,...
Continue Reading »
According to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance Study (Volume 2), which is based on responses from 26,695 customers between January and June, Verizon Wireless currently ranks highest in five out of six geographic regions. Verizon leads the pack in the Northeast, Mid-Atlantic, Southeast, Southwest and West regions. U.S....
Continue Reading »
AT&T announced its Mobile Share plans in mid-July with a tentative launch time-frame of August, but now the second largest wireless carrier in the U.S. has set an exact availability date. The new plan options will go live starting August 23rd. Similar to Verizon’s Share Everything plans, AT&T customers under the same plan can...
Continue Reading »
Today, AT&T announced its new Mobile Share Plans which will allow customers to share data across multiple smartphones, tablets and other mobile devices starting this August. Similar to Verizon’s Share Everything plans, AT&T customers on the same account can get unlimited voice/texts per line while sharing a limited amount of data between up to...
Continue Reading »
Sprint has started rolling out an OTA software update for the Samsung Epic 4G. The S:D700.0.5S.FC09 update fixes an annoying bug that caused force close errors when receiving calls and also includes Sprint Connections Optimizer. Users should receive an automatic update notification soon, as it’s being pushed in stages with 100% of devices receiving...
Continue Reading »
Microsoft has been quite busy lately. First, they partnered up with Nokia; now, they have entered into an agreement to acquire Skype for a whopping $8.5 billion in cash. As you know, Skype gives users the ability to connect with each other via voice calls over the Internet, a feature more and more customers...
Continue Reading »