Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
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Verizon Wireless took top honors among major carriers in Consumer Reports’ 2012 wireless subscriber survey, which is based on participation from over 63,000 readers. Sprint and T-Mobile were next in line, respectively, while AT&T, the second largest carrier in the nation, finished last of the big four. It’s important to note, however, that AT&T...
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According to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance Study (Volume 2), which is based on responses from 26,695 customers between January and June, Verizon Wireless currently ranks highest in five out of six geographic regions. Verizon leads the pack in the Northeast, Mid-Atlantic, Southeast, Southwest and West regions. U.S....
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A new report from J.D. Power and Associates finds that Apple ranks highest in customer satisfaction among smartphone manufactures in 2012. The iPhone has taken the award for the seventh consecutive time, achieving a score of 839 on a 1,000-point scale, so the result for the top spot isn’t too surprising. For Android and...
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According to Consumer Reports’ 2011 satisfaction survey, which covered 66,000 people, AT&T was again voted as the least satisfactory wireless provider in the US. Verizon took top honors with Sprint following closely in second. T-Mobile also beat out AT&T for third place. In the newest satisfaction survey of Consumer Reports online subscribers, a provider...
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Sprint announced today that they’ve been honored as a J.D. Power 2011 Customer Service Champion, a highly coveted award among mobile carriers. Also, according to a recent survey by Vocalabs, Sprint is the wireless industry leader in both call satisfaction and first call resolution, two key metrics in the overall quality of customer service....
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