Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
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According to Consumer Reports’ 2011 satisfaction survey, which covered 66,000 people, AT&T was again voted as the least satisfactory wireless provider in the US. Verizon took top honors with Sprint following closely in second. T-Mobile also beat out AT&T for third place. In the newest satisfaction survey of Consumer Reports online subscribers, a provider...
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Sprint announced today that they’ve been honored as a J.D. Power 2011 Customer Service Champion, a highly coveted award among mobile carriers. Also, according to a recent survey by Vocalabs, Sprint is the wireless industry leader in both call satisfaction and first call resolution, two key metrics in the overall quality of customer service....
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