Posts Tagged ‘ consumers ’

JD Power: Verizon Leads in Customer Care for 4th Period

February 8, 2013

Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
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Verizon Wireless Winner, AT&T Loser in Consumer Reports 2012 Customer Satisfaction Survey

November 29, 2012

Verizon Wireless took top honors among major carriers in Consumer Reports’ 2012 wireless subscriber survey, which is based on participation from over 63,000 readers. Sprint and T-Mobile were next in line, respectively, while AT&T, the second largest carrier in the nation, finished last of the big four. It’s important to note, however, that AT&T...
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