Verizon Wireless remains king of customer care, according to J.D. Power and Associates. It’s the fourth consecutive time Verizon has claimed top honors in the bi-annual wireless customer care full-service performance study. The 2013 volume 1 survey results are based on responses from 7,332 wireless subscribers from July through December 2012. Verizon scored 766...
Continue Reading »
Verizon Wireless took top honors among major carriers in Consumer Reports’ 2012 wireless subscriber survey, which is based on participation from over 63,000 readers. Sprint and T-Mobile were next in line, respectively, while AT&T, the second largest carrier in the nation, finished last of the big four. It’s important to note, however, that AT&T...
Continue Reading »
An angry customer ravaged a T-Mobile store in Manchester, England over the weekend. A witness partially captured the frantic scene, posted in the video below, in which the man throws products, posters and displays, or basically everything not bolted down, onto the floor before blanketing it all with not one, but two fire extinguishers....
Continue Reading »
A new report from J.D. Power and Associates finds that Apple ranks highest in customer satisfaction among smartphone manufactures in 2012. The iPhone has taken the award for the seventh consecutive time, achieving a score of 839 on a 1,000-point scale, so the result for the top spot isn’t too surprising. For Android and...
Continue Reading »