A new report from J.D. Power and Associates finds that Apple ranks highest in customer satisfaction among smartphone manufactures in 2012. The iPhone has taken the award for the seventh consecutive time, achieving a score of 839 on a 1,000-point scale, so the result for the top spot isn’t too surprising. For Android and...
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The winners of the 16th Annual Global Mobile Awards were announced at Mobile World Congress 2011 in Barcelona. Apple won the award for Best Mobile Device with the iPhone 4, HTC won Best Device Manufacturer, and Rovio won Best Mobile App for Angry Birds. Keep in mind, devices, manufacturers, and apps were judged according...
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Sprint announced today that they’ve been honored as a J.D. Power 2011 Customer Service Champion, a highly coveted award among mobile carriers. Also, according to a recent survey by Vocalabs, Sprint is the wireless industry leader in both call satisfaction and first call resolution, two key metrics in the overall quality of customer service....
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